Shipping & Returns

Shipping Policy

At Vibe & Valor, we aim to make your shopping experience simple and reliable.

Orders are processed as quickly as possible after payment has been confirmed. Delivery times and shipping costs will be displayed at checkout before you complete your purchase.

Once your order has been dispatched, you may receive tracking information where available.

Please make sure that your delivery address and contact details are correct when placing your order. Vibe & Valor cannot be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

While we always do our best to meet the estimated delivery time, delivery may occasionally be affected by circumstances outside our control, including courier delays, customs procedures or other unforeseen events.

Returns & Cancellations

We want you to be happy with your purchase.

If you change your mind about an online purchase, you generally have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason. After notifying us of your cancellation, you normally have a further 14 days to return the goods.

Returned items should be in their original condition and should only have been handled as reasonably necessary to inspect them. Items that have been used or damaged beyond what is necessary to inspect them may be subject to a reduction in the refund where permitted by law.

Refunds

Once we receive your returned item, we will process your refund as soon as reasonably possible and within the period required by applicable law.

Where a cancellation right applies, refunds will normally include the cost of standard delivery paid for the original order. If a more expensive delivery option was selected, only the equivalent standard delivery cost is normally refundable.

Refunds will normally be made using the original payment method.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible at:

support@vibeandvalor.com

Please include your order number and, where appropriate, photographs showing the issue.

Your statutory consumer rights remain unaffected. UK consumer law provides protections for goods that are faulty, not as described or do not meet the required standards.

Contact Us

If you have any questions about shipping, returns or refunds, please contact us:

Email: support@vibeandvalor.com